frequently asked questions

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Vehicle Information
  • What is Symmetrical All-Wheel Drive?

    Subaru’s Symmetrical All-Wheel Drive (AWD) system gives you great balance and control by delivering power to all four wheels all the time. This means you have increased grip capacity for better cornering (under power) and acceleration giving you greater confidence for a safer drive. This is why every one of our vehicles – excluding the Subaru BRZ – engages all four wheels, all the time.

    Check out our Safety page for more information.

  • I have lost the key to my Subaru. How do I replace it?

    In the unfortunate event that you lose the key to your Subaru, it is recommended that you contact the Service Department of your nearest authorised Subaru Retailer to organise a replacement.

    Click here to locate your nearest Subaru Service Department.

  • What is the ANCAP safety rating?

    ANCAP is the Australasian New Car Assessment Program. An independent organisation, providing consumers with accurate information on occupant crash safety through a star rating system. The star rating system ranges from 1 to 5, with 5 being the highest score.

    The program is supported by the Australian Federal Government, Australian and New Zealand automobile clubs, the State Government Road and Transport authorities of NSW, Victoria, South Australia, Queensland, Tasmania, Western Australia, the New Zealand Government, the Victorian TAC, NRMA Insurance and the FIA Foundation.

    The ANCAP rating uses four internationally recognised crash tests; offset frontal, side impact, pedestrian and pole impact test.

    Check out our Safety page for more information.

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