frequently asked questions

What can we help with?
  • How long is the warranty on my Subaru?

    All new Subaru vehicles purchased on or after 1st January 2019 come with a 5 Year/Unlimited Kilometre Warranty.

    If you purchased your vehicle before the 1st January 2019, your vehicle comes with a 3 Year/Unlimited Kilometre Warranty unless purchased during a campaign period which included an offer of a 2 year manufacturer’s extended warranty. In this instance, your standard 3 Year/Unlimited Kilometre Warranty will automatically have been extended to 5 Years/Unlimited Kilometres.

    Your rights under our warranty are in addition to any rights you may have under the Australian Consumer Law.

    Check out our Warranty page for more information.

  • I want to modify my Subaru. Will this affect my warranty?

    We often receive queries from Subaru owners who are interested in modifying their vehicles, including changing tyre sizes. Whilst we understand that people wish to personalise their vehicle, we are unfortunately unable to recommend or endorse any modifications utilising non-standard or non-factory components.

    This is because Subaru Corporation, their engineers and component part suppliers carefully design and carry out extensive testing and/or certification intended to ensure that final production vehicles will perform reliably and safely under normal operating conditions. Put simply, all of the parts fitted to your Subaru from the factory, and/or genuine Subaru Accessories added, have been tested and/or certified to ensure they meet Subaru's exacting standards.

    Obviously non-genuine or non endorsed parts and accessories have not been tested or certified by Subaru Corporation. As such adding non-genuine components to your vehicle may have unknown consequences such as an adverse affect on the operating systems of the vehicle and/or may result in damage to other components. Obviously Subaru Australia cannot accept liability for such consequences. Also, it is possible that your Subaru's New Car Warranty may be compromised where a fault occurs that is directly related to, or caused by, a modification utilising non-genuine parts or accessories.

    Given the forgoing, Subaru Australia does not recommend any modifications away from the original factory specifications, the only exception being the fitment of Genuine Subaru Parts and Accessories for the relevant model and variant.

    Check out our Warranty page for more information.

  • Where do I take my vehicle for warranty repairs?

    All authorised Subaru Service Centres will honour your Subaru New Vehicle Warranty. They will repair, replace or adjust any part of the vehicle that is defective in factory workmanships or materials free of charge in accordance with the terms and conditions of the Warranty & Service Handbook.

    From time to time we may authorise warranty repair at a non-authorised Subaru Service Centre (such as in remote regions), however you must seek our approval in advance.

    Check out our Warranty page for more information.

  • Can I transfer my warranty to a new owner?

    The New Vehicle Warranty provided with each new Subaru vehicle is transferable from owner to owner.

    The warranty is only applicable in Australia and is not transferable to other countries, as no reciprocal world wide warranty is provided.


    Check out our Warranty page for more information.

  • Should I service my Subaru on the due date even if I’m not doing the km’s?

    Yes. Your Subaru has an optimum service interval that depends as much on time and driving conditions as it does on distance. Everyone's driving habits are different and therefore so are the service requirements for your vehicle. You should be servicing your vehicle based either on time or distance, whichever occurs first.

    In fact, vehicles that are used for regular short, stop-start trips, such as city driving, are often more at risk of premature engine and battery wear as the engine may be working harder. Other fluids in your car, such as brake and transmission fluids, can also deteriorate over time. So to help preserve and maintain the performance, safety and retained value of your Subaru, make sure you follow the recommended service intervals specific to your model.

    Check your Warranty & Service Handbook or call your local authorised Subaru Retailer to determine the specific service intervals that apply to your Subaru.

  • Why is regular servicing important?

    Keeping to the recommended service intervals involves more than just changing the oil and the odd air filter.

    Irregular servicing can also lead to reduced fuel efficiency and increased air pollution, potentially damaging the retained value of your vehicle.

    Servicing within the recommended intervals also helps to preserve and maintain the performance, safety and retained value of your Subaru. When you bring your vehicle to an authorised Subaru Service Centre, Subaru technicians will perform various inspections such as inspections of your brake system, tyres, driveline and steering components, and will only use genuine or endorsed Subaru parts and consumables, all vitally important for your safety.

  • When extra servicing is needed?

    If you constantly undergo severe driving conditions or drive in harsh environments, then your vehicle will require additional maintenance.

    These conditions could include (but are not limited to) any or all of the following:

    - Operating in extremely hot or cold weather
    - Living in coastal areas
    - Towing a trailer
    - Repeated short trips
    - Driving on dusty roads
    - Driving on rough, muddy or snow-melted roads
    - Mountainous area living
    - Extensive idling and/or low speed driving for long distances
    - Continuous high speed driving (at speeds greater than 140 km/h) for over 2 hours
    - Under high performance conditions (e.g. track days)


    If you're in doubt as to the best servicing schedule for your vehicle, talk to your Subaru Service Advisor.

  • Does Subaru Australia recommend using additional additives?

    Subaru Australia does not recommend the use of chemical additives, which are not specifically required or recommended by Subaru Australia or Subaru Corporation as necessary for the servicing of Subaru vehicles. You should also be aware that the use of non-recommended chemical additives could cause damage that may not be covered by the Manufacturer's warranty.

    The recommended replacement specification of oils, lubricants, fuel, coolants and other chemical additives are listed in the workshop manuals, service information, owner's manual and owner's manual supplement for Australia.

  • What is the service period for my car?

    Below is the recommended scheduled service intervals for all current generation Subaru vehicles.  The recommended scheduled service interval for your particular car can also be found in the Warranty & Service Handbook that comes with the car.  The service intervals have been developed to help ensure your vehicle continues to operate within specifications for Australian conditions.

     

  • How can I check whether my vehicle is affected by a recall?

    You can check if your vehicle has an outstanding recall by using one of our Recall VIN Lookup tools.

    For Takata Airbag Recall enquiries please use https://www.subaru.com.au/takata-recall, for all other recalls please use https://www.subaru.com.au/recall to check whether your vehicle is currently affected by a recall(s).

  • Who can service my car?

    Modern Subaru cars are highly complicated machines. As such we always recommend that you service your car through a qualified service professional.

    Your authorised Subaru Service Centre has the latest Subaru diagnostic equipment together with qualified service professionals familiar with the Subaru product making them well placed to look after your pride and joy. With our network of authorised Subaru Service Centres conveniently located around Australia, you can be assured that one is never too far away.

    Find your closest Subaru Service Centre here.

  • How do I get a service & repair manual?

    If you are a mechanic or someone who wants to service their own vehicle you are able to purchase a service & repair manual from Subaru Australia. Please contact our Customer Relations Team here.

    Subaru service and repair manuals contain technical information regarding vehicle specifications, recommended oils, lubricants and materials, mechanical repair information, diagnostic flowcharts and vehicle wiring diagrams. The service and repair manuals are highly technical in nature and are intended for use only by suitably trained and qualified individuals.

    Use of the service and repair manuals is at the purchaser's sole risk. To the maximum extent permitted by law, neither Subaru Australia or Subaru Corporation accept any liability in respect of servicing or repairs conducted by any unqualified or untrained person relying on the service and repair information contained in the service and repair manuals.

    The service and repair manuals are provided in either CD or DVD media type, and are available for purchase by individual year model and vehicle variant. The content of the service and repair manuals is protected by copyright © in favour of Subaru Corporation. No part of the service and repair manuals may be reproduced, modified or distributed without prior written permission.

  • How do I update my maps on my Satellite Navigation?

    Depending on the model and year of your Subaru vehicle there are several ways to update your satellite navigation system. For more information relating to your specific vehicle please click here.

  • I own an older Subaru. What accessories are available?

    Subaru Retailers stock a range of Genuine Subaru Accessories for older Subaru vehicles and can assist you with any related questions such as pricing and availability. Please contact your nearest Subaru Retailer to discuss your needs.

    We recommend having your vehicle details on hand such as model and Vehicle Identification Number (VIN) when you raise your enquiry.

  • Where can I purchase or enquire about the availability of Genuine Subaru Accessories?

    Every one of our Subaru model ranges have their own selection of Genuine Subaru Accessories

    Alternatively, if you're looking for more information regarding the range of accessories available to you, as well as prices, availability and/or fitment, please contact your local Subaru Retailer Parts and Accessories Department.

  • Where can I purchase Genuine Subaru Parts?

    For more information about Genuine Subaru Parts including warranty information, please take a look at our Parts page.

    To purchase Genuine Subaru Parts, please contact your local Subaru Retailer Parts and Accessories Department.

  • How can I check whether my vehicle is affected by a recall(s)?

    You can check if your vehicle has an outstanding recall by using one of our Recall VIN Lookup tools. For Takata Airbag Recall enquiries please use https://www.subaru.com.au/takata-recall, for all other recalls please use https://www.subaru.com.au/recall to check whether your vehicle is currently affected by a recall(s). Alternatively, please contact our dedicated Recall Contact Centre by calling 1300 550 994 (Monday to Friday 8.00am to 8.00pm AEST or Saturday 8.30am to 5.00pm AEST. Closed Public Holidays) or emailing at feedback@subaru.com.au.

    Do you need help in another language? Our Recall Contact Centre on 1300 550 994 will be able to assist you with translation services. If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service by calling 1800 555 660 and ask for 1300 550 994. For more information, visit relayservice.gov.au.

  • This is the first time I have logged into MySubaru and typing my surname as my password doesn't work?

    When logging into MySubaru for the first time, please ensure you have the correct Customer ID number provided to you by Subaru Australia. Your password for first time login will be your surname with the first letter in uppercase.

    Once you have successfully logged into MySubaru for the first time, you will be given the option to change your password if desired.

    If you are still having trouble gaining access to MySubaru, please contact Subaru Australia Customer Relations on 1800 22 66 43 or feedback@subaru.com.au.

  • I have just bought a Subaru but cannot log into MySubaru?

    It will take approximately 4 to 6 weeks from delivery of your vehicle, for your details to be registered on our systems. Once this has occurred, you will receive your MySubaru login details via email or direct mail.

    You will then be able to login to MySubaru.

  • I can't remember my MySubaru password and when I click on 'Forgot Password' and submit my details, I do not receive an email back?

    Chances are your email address is not correctly registered in our system.

    To register it again please contact Subaru Australia Customer Relations on 1800 22 66 43 or feedback@subaru.com.au.

    One of our Customer Relations Representatives will be able to confirm that your details are correct within our system and assist you with gaining access to MySubaru once again.

  • I have forgotten my MySubaru login details. What do I do?

    Please contact Subaru Australia Customer Relations on 1800 22 66 43 or feedback@subaru.com.au. One of our Customer Relations Representatives will reset your login details for you.

  • What is Vehicle Dynamics Control?

    Vehicle Dynamics Control (VDC) features a range of stability and braking technologies. In essence VDC is designed to step in when a possible loss of control is detected, to help prevent an accident.

    VDC contains an array of sensors that constantly analyse and assess the conditions and take action (such as applying brake to one or more wheels independently from other wheels) when needed.

  • What is the towing capacity of my vehicle?

    As different Subaru models and variants may contain different engines, and are of different weights, each Subaru model may have a different recommended towing capacity. To find the right towing specifications for your vehicle you can contact your local Subaru Service Centre or our Customer Relations team on 1800 22 66 43. Please have your VIN (vehicle identification number) available.

  • Can I use E-10 fuel?

    As long as the minimum octane rating has been met for your particular vehicle, and the ethanol content (E-10) does not exceed 10%, E-10 petrol can be used. To find the minimum octane rating for your vehicle you can check your vehicle’s Owner’s manual, under Specifications > Fuel.  NB not all Subaru models and variants can run on E-10, particularly high performance models and variants.  

  • What is the recommended oil grade for my vehicle?

    Each Subaru model may have a different recommended oil grade. To find the right oil specifications for your vehicle you can check your vehicle’s Owner’s Manual, under Specifications > Engine Oil.

  • Does my Subaru require tyre chains in the snow?

    Whether or not chains will be required will depend on several factors such as the climatic conditions, road conditions and depth of snow or ice on the road. Local authorities will generally alert you if chains are required by erecting relevant signage. In some cases, chains may only be required for 2 wheel drive vehicles. As all Subaru vehicles (except BRZ) are All Wheel Drive, chains will not be required on roads where only 2 wheel drive vehicles require chains, other than for BRZ.

    Driving on snowy grades or icy roads may require the use of tyre chains, in which case they must only be placed on the front wheels of your Subaru.

    Use only the correct size chains so as to not damage any of the suspension or the body of the vehicle.

    You must also ensure you do not drive more than 30km/h whilst the chains are fitted. Refer to your Owner's Manual for more information.

  • Where can I place my dash cam or E-tag?

    You must not place your E-tag or dash cam where they will interfere with the drivers vision. If your car is fitted with Subaru Eye-sight® Driver Assist please see below appropriate positioning for your E-tag. It is important to note that there must be no dirt, scratch or fogging that obstructs the forward visibility of the Eye-Sight® cameras. Do not stick or attach any items on or within the grey prohibited area shown in the diagrams below.

  • What is EyeSight® driver assist technology?

    EyeSight® driver assist technology was developed to help keep you much safer on the roads. It’s like your second pair of eyes, spotting potentially dangerous situations like potential collision hazards ahead.

    This award-winning technology works by capturing 3D images through cameras on the front windscreen. If it sees anything that might be of danger, it warns you audibly, urging you to take action and brake. It may automatically apply the brakes if you don’t.

    EyeSight® driver assist is standard across the range on new Forester, Outback, Liberty and Levorg and is also standard on selected XV and Impreza variants.

    Check out our Technology page for more information.

  • What is a Boxer engine?

    While most engines stand vertically, ours lay flat. Sitting horizontally in the engine bay, it moves like a boxer’s fists with a punch a counterpunch action. Lightweight, low and flat, it makes for perfect balance and a much lower centre of gravity. It creates less noise and vibration too.

    All of this means greater on-road handling for you. More stability. More performance. More fun. And a more confident drive.

    Check out our Performance page for more information.

  • What does SRS stand for and how does it improve safety?

    SRS stands for Supplemental Restraint System. The SRS driver and front passenger airbags are used as supplements to the seat belts to help reduce shocks applied to the head and chest of the driver or front passenger in the event of a frontal impact collision.

    The SRS side airbags are used to help reduce the shocks applied to the torso of the driver or front passenger in the event of a side impact collision. The SRS curtain shield airbags are used to help reduce the shocks applied to the head of the driver, front passenger, or rear outer passengers in the event of side or rear side impact collision.

    Check out our Safety page for more information.

  • What is the Ring-Shaped Passenger Safety Cell?

    In case of an accident, we’ve designed a vehicle body that helps protect the passengers and minimises injury. Built to cater for diverse crash conditions, the Ring-Shaped Passenger Safety Cell will absorb and direct the impact of the force around the cabin, rather than through it.

    Check out our Safety page for more information.

  • Are the airbags designed to go off in every collision?

    No. A comprehensive description of your Subaru's SRS airbags and restraint systems and the conditions under which they are intended to deploy can be found in your Subaru Owner's Manual.

  • What is Symmetrical All-Wheel Drive?

    Subaru’s Symmetrical All-Wheel Drive (AWD) system gives you great balance and control by delivering power to all four wheels all the time. This means you have increased grip capacity for better cornering (under power) and acceleration giving you greater confidence for a safer drive. This is why every one of our vehicles – excluding the Subaru BRZ – engages all four wheels, all the time.

    Check out our Safety page for more information.

  • I have lost the key to my Subaru. How do I replace it?

    In the unfortunate event that you lose the key to your Subaru, it is recommended that you contact the Service Department of your nearest authorised Subaru Retailer to organise a replacement.

    Click here to locate your nearest Subaru Service Department.

  • What is the ANCAP safety rating?

    ANCAP is the Australasian New Car Assessment Program. An independent organisation, providing consumers with accurate information on occupant crash safety through a star rating system. The star rating system ranges from 1 to 5, with 5 being the highest score.

    The program is supported by the Australian Federal Government, Australian and New Zealand automobile clubs, the State Government Road and Transport authorities of NSW, Victoria, South Australia, Queensland, Tasmania, Western Australia, the New Zealand Government, the Victorian TAC, NRMA Insurance and the FIA Foundation.

    The ANCAP rating uses four internationally recognised crash tests; offset frontal, side impact, pedestrian and pole impact test.

    Check out our Safety page for more information.

  • Who should I contact after I take delivery of my new Subaru?

    If you have any questions after you take delivery of your new Subaru, the best person to contact is your Sales Consultant at your chosen Subaru Retailer.

    If further assistance is required, the New Vehicle Sales Manager will be pleased to help. Servicing enquiries may be directed to your preferred Subaru Retailer's Service Department.

    Our Find a Retailer section can provide you with the contact details of your local Subaru Retailer.

  • What is my Customer ID (CRM ID) and where can I find it?

    Your Customer ID (or CRM ID for short) is your unique customer number that is assigned to you when you purchase a new Subaru. It can usually be found on personalised communication you receive from Subaru Australia.

    Alternatively, you can contact Subaru Australia Customer Relations on 1800 22 66 43 or feedback@subaru.com.au to receive your Customer ID.

  • What is Subaru Roadside Assist?

    Subaru Roadside Assist is an emergency roadside assistance service offered to new Subaru owners. There are two Subaru Roadside Assist products namely Club Membership offered to all privately purchased Subaru vehicles and Premium Assist offered to selected Fleet and corporate buyers. We have partnered with the state Motoring Clubs to offer eligible customers complimentary 12 months standard Roadside Assistance1 and membership.

    Upon activation by you, not only does this provide exclusive member benefits like discounts at selected retailers, complimentary accommodation guides2 and exciting club magazines, but also peace of mind with Subaru Roadside Assist nationwide.

    No matter where you roam, you can rest assured that Subaru is there with you, ready to help every kilometre of the way.

    1. 12 Month Roadside Assistance Program is standard upon activation with relevant Motoring Club in each state. To receive this benefit the customer must opt into the 12 Month Roadside Assistance Program at time of vehicle delivery. Eligible customers are those retail and novated lease customers who purchase a new Subaru on or after 1st June 2013 and have less than 5 vehicles under the Club Membership offer. Customers must provide a valid phone number and residential address, as well as date of birth. Fleet, Government, Rental companies, and customers who have purchased an Assured Extended Warranty are excluded.

    2. Not applicable in Victoria.

  • How do I register my details with Subaru if I purchased a used Subaru?

    If you have purchased a pre-owned Subaru, please register your details with Subaru Australia. You can do this via:

    Website: you can update your ownership details via our website here.

    Email: contact Subaru Australia Customer Relations on feedback@subaru.com.au to update your details,

    Phone: contact Subaru Australia Customer Relations on 1800 22 66 43 to update your details; or

    Post: fill in the form located in your Warranty Information booklet and send it to your authorised Subaru Retailer.

    Subaru Australia will then update your details and, if necessary, contact you with any important information concerning your Subaru.

  • Where can I buy touch-up paint for my Subaru?

    Touch-up paint will be available from the Parts and Accessories Department at your local Subaru Retailer. If touch-up paint is not available for your Subaru, we recommend you contact an automotive paint specialist.

    Your Subaru's paint code can be found on the 'Build Date' plate. To locate this on your vehicle, please refer to 'Label Information' in your Subaru Owner's Manual.

  • What should I do if I have an accident?

    We’re dedicated to getting you and your Subaru back on the road, as good as new. In the event of an accident, keep your car 100% Subaru by calling our dedicated hotline. We’re open 24 hours a day, 7 days a week.

    In case of an accident, call 1800 737 179 or find your local Subaru Certified Collision Repairer.

  • I need a Subaru Owner's Manual. Where can I get one?

    Your Owner's Manual is an essential document that explains how to safely operate your Subaru. It also includes a Service Maintenance Schedule which indicates how your Subaru must be serviced to maintain your Subaru New Car Warranty.

    A replacement Owner's Manual may be purchased for your Subaru from your nearest Subaru Parts and Accessories Department.

    Click here to locate your nearest Parts and Accessories Department.

  • I can't find my Warranty and Service Handbook. What do I do?

    If you have lost or cannot find your Warranty and Service Handbook, please contact your local Subaru Retailer Service Centre. A representative from the Service Centre will order a replacement booklet on your behalf.

  • Who underwrites Subaru Finance?

    Macquarie Leasing Pty Limited (trading as Subaru Finance)¹.

    ¹ Finance provided by Macquarie Leasing Pty Limited ABN 38 002 674 982 (Australian Credit Licence No. 394925), subject to its credit assessment criteria. Fees and charges are payable. Full conditions available on application. Subaru Finance is a registered business name of Macquarie Leasing Pty Ltd ABN 38 002 674 982 (Australian Credit Licence 394925) and is used under licence.

     

  • Where can I find a Subaru Finance retailer?

    You can find a participating Subaru Finance retailer here.

  • I am currently financing through Subaru Finance, who can I contact for an enquiry?

    For all Subaru Finance enquiries please call 1800 618 386.

  • Can Subaru Australia sponsor me?

    Subaru Australia proudly supports a diverse range of organisations and events.

    If you would like to talk to us regarding a sponsorship opportunity, please contact Subaru Australia Customer Relations on 1800 22 66 43 or feedback@subaru.com.au.

  • Is the Brumby ever coming back?

    The Brumby is a proud part of Subaru's history and has been a vital part in building our brand into what it is today.

    Unfortunately however, there are currently no plans to bring it back.

  • Where can I buy Subaru, STI and Subaru do Motorsport merchandise?

    Subaru's selection of apparel includes t-shirts, polo shirts, jackets and headwear. Our array of merchandise accessories include keyrings, pens, lanyards, stickers and many other exciting items.

    All of these and more can be found in the Subaru Lifestyle Shop. Here you will find special offers to take advantage of and detailed information about every available merchandise item as well as pricing.

    Check out the Subaru Lifestyle Shop to buy yourself some new gear!

  • Why Subaru?

    Our mission is to help Australians do more and get more out of life.

    Whether you’re travelling across the country, choosing your next Subaru or booking a service, we’re here to make it easy and fun. Because a Subaru isn't just made of steel, glass, plastic and rubber, it’s made of people. The people that help you choose the Subaru that’s right for you and the people that keep your Subaru running like new.

    We want to make every experience with us a great one. A great experience, that leaves you smiling.

    Check out our Why Subaru page for more information.

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