Subaru Capped Price Servicing Program

Subaru Capped Price Servicing Program

With our Capped Price Servicing Program1 you’ll be in complete control on, off and beyond the road.

All new Subaru vehicles purchased from 1 July 2014 enjoy the benefits of the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program (or in the case of BRZ, 3 Year/60,000 Kilometre Capped Price Serving Program).

Subaru Capped Price Servicing applies to every standard scheduled service applicable during the first 3 years of ownership or up to 75,000 kilometres (or in the case of BRZ, first 3 years of ownership or up to 60,000 kilometres), whichever occurs first. The Capped Prices are locked in for the term of the Program, which means that you’ll know upfront the maximum amount that you’ll pay for each applicable scheduled service.

All with the peace of mind that specialist Subaru technicians will be looking after your pride and joy using only Genuine Subaru Parts.

Whilst the Capped Prices may vary from Retailer to Retailer, rest assured that if you bring your vehicle to a participating authorised Subaru Service Centre, you will not be charged more than the published Capped Price for your vehicle for the service interval in question.

Our Capped Prices include all items that are required as part of the standard scheduled service as set out in the Maintenance Schedule of your Warranty and Service Handbook. This includes labour, genuine parts, factory specified oils and fluids and even the environmental levy and supplies charge (which includes items such as oil and waste recycling and/or removal, workshop supplies etc.) as well as inspections and adjustment of all items listed in the Maintenance Schedule for that service interval.

Many other car companies exclude some of these items from their Capped Price for the standard scheduled service so when comparing Capped Price Servicing Programs be sure that you are comparing "apples with apples".

Please refer to your Warranty and Service Handbook to see exactly what items are covered by your scheduled service.

1. Available at participating Subaru Retailers only and does not apply to rental and some other classes of vehicle. For full Capped Price Servicing Program Terms and Conditions see below.

 

Is the Capped Price the same for every eligible Subaru model?

The Capped Price for each eligible model is calculated in accordance with the specific Maintenance Schedule for that model (which may vary from model to model). Furthermore, the Capped Price for each model may vary from service interval to service interval. Individual parts and vehicle systems are affected differently, depending on the distance travelled, time in use and driving conditions. For some scheduled services, additional parts have to be inspected and/or replaced and a longer period of time is spent by our factory-trained technicians completing the service. Your Subaru Service Advisor will explain what will be performed during each scheduled service and why, but rest assured that each of these standard scheduled services are covered by our Capped Price Servicing Program.

Why aren't all services the same?

It’s not only the distance travelled that determines when you need to have your Subaru serviced. In fact, vehicles that are used for regular short, stop-start trips, such as city driving, are often more at risk of premature engine and battery wear as the engine may be working harder. Other fluids in your car, such as brake and transmission fluids, can also deteriorate over time. So to help preserve and maintain the Performance, Safety and Retained Value of your Subaru, make sure you follow the recommend service intervals, be it every 6-months/12,500 kilometres for Subaru All-Wheel Drive models or every 9-months/15,000 kilometres for BRZ models, whichever comes first.

If you have other questions on Capped Price Servicing, please contact Subaru Australia's Customer Relations on 1800 22 66 43.

Capped Price Servicing Costs

If you are looking to buy a new Subaru, please select the model you are interested in to view Capped Price Servicing costs.

Capped Price Servicing Terms & Conditions

Under the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program (“Capped Price Servicing Program”) owners of eligible Subaru vehicles are covered for scheduled servicing during their first 3 years of ownership, or the first 75,000 kilometres (whichever comes first). The Capped Price Servicing Program covers everything required in the manufacturer's scheduled maintenance program as set out in the Warranty and Service Handbook and includes parts, sundries, environmental charges, labour and fluids required but excluding normal wear-and-tear items, such as brake pads, windscreen wipers or tyres.

The following Service Intervals are included as part of the Subaru 3-Year/75,000 Kilometre Capped Price Servicing Program:

Service Interval

Health Check & Chat¹

Interim Service²

A

B

C

D

E

F

Time

1 Month

3 Months

6 Months

12 Months

18 Months

24 Months

30 Months

36 Months

Distance

N/A

5,000

12,500

25,000

37,500

50,000

62,500

75,000

1.Free of charge.  2. 6-cylinder models only.

The following Terms and Conditions apply to the Capped Price Servicing Program:

1. What cars are covered under the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program (“Eligible Vehicles”)?

All new Subaru’s (except BRZ) purchased from an authorised Subaru retailer on or after 1 July 2014 are subject to the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program.

Subaru BRZ’s purchased from an authorised Subaru retailer on or after 1 July 2014 will continue to be subject to the Subaru 3 Year/60,000 Kilometre Capped Price Servicing Program details of which can be found on our website.

The Capped Price Servicing Program is not available on the following vehicles:

  1. Rental vehicles;
  2. "Grey import" Subaru branded vehicles (i.e. Subaru vehicles not imported into Australia by Subaru (Aust.) Pty Limited);
  3. Privately imported Subaru vehicles

2. Where can I find the Capped Price applicable to an Eligible Vehicle?

Capped Price Servicing Pricing for the first 3 Years/75,000 Kilometres of all Eligible Vehicles under the Capped Price Servicing Program will be published on our website at: www.subaru.com.au/capped-price-servicing.  The Capped Prices will vary for Eligible Vehicles released in each model year.  You can check the Capped Prices that apply to a particular Eligible Vehicle by visiting our website and selecting the model and year of the Eligible Vehicle. The published prices represent the maximum price a participating Subaru Service Centre may charge for the relevant service interval on an Eligible Vehicle. 

3.  Will the Capped Price for an Eligible Vehicle be subject to change?

No. The published Capped Prices for all Eligible Vehicles are fixed “maximum” prices and will not change during the Program Period. 

4. When does the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program Period commence?

The Program Period for each Eligible Vehicle commences on the warranty registration date of that Eligible Vehicle.

5. When does the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program Period expire?

The Program Period will expire upon the first to occur of any of the following three conditions:

  1. The completion of the first six (6) standard scheduled services on an Eligible Vehicle (not counting the 1 month Health Check & Chat and 3 month/5,000km interim service on 6 cylinder models); or
  2. The expiry of 39 months from the date of warranty registration of an Eligible Vehicle; or
  3. The date upon which an Eligible Vehicle has travelled 78,000kms or more.

6. What is covered under the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program?

The Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program covers all items specified under the standard 'Maintenance Schedule' detailed in the Warranty and Service Handbook. This includes inspection and adjustment of all items listed, genuine parts (if specified as a replaceable item), sundries, environmental charges, labour and fluids required for each standard scheduled service.  In summary, if an “R” or a “P” appears against the relevant item in the Maintenance Schedule, that item will be included in the capped price.  If an “I” appears next to the item, the item will be inspected as part of the Capped Price, however if the item is subsequently determined to require replacement, that item is NOT covered in the Capped Price.

7. What is not covered under the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program?

The Capped Price Servicing Program only covers standard Schedule Services as listed in the Maintenance Schedule.  Additional service / repair items which are not itemised within the “Maintenance Schedule” or that are deemed to require replacement after an inspection has been conducted are not covered under the Capped Price Servicing Program.  Also not covered are items that would void the Subaru New Vehicle Warranty or in respect of which the customer would otherwise normally be charged notwithstanding the terms of the Subaru New Vehicle Warranty.  These items are more specifically listed under the headings “What’s Not Covered by the Subaru New Vehicle Warranty” and “Items for which a charge may be made” in the Warranty and Service Handbook (other than “Servicing and Mechanical Adjustments included as part of the Maintenance Schedule”).  These include (unless explicitly stated otherwise in the Maintenance Schedule):

  • Repairs resulting from:
  • Ordinary wear and tear;
  • Driver negligence, misuse or abuse, e.g. tampering, disconnection, loading or towing beyond the manufacturer’s specifications, or continuing to drive the vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water;
  • Accident, impact, fire, theft, illegal use or malicious damage by a third person;
  • Modifications or alterations which have not been approved by the manufacturer, or the installation or use of non-genuine parts, accessories, equipment, assemblies or components;
  • A failure to have the vehicle serviced in strict accordance with the manufacturer’s specifications and recommendations, or a failure to have the vehicle repaired promptly in accordance with such recommendations following an accident or other damage, or after a defect becomes known or is suspected;
  • Use of non-recommended, inappropriate or dirty fuel, oil, fluids, lubricants, coolants, refrigerants or water;
  • Any work carried out on the vehicle by a person other than an authorised Subaru Retailer;
  • A failure to maintain the vehicle, including its body trim and paintwork, in accordance with the manufacturer’s recommendations, or the use of unsuitable agents, e.g., unsuitable cleaning agents;
  • Environmental conditions, including acid rain, industrial fall-out, salt, sand, stones, tree sap, bark or leaves, bird, animal or insect droppings or other damage, windstorm, hail, flood, lightening, or other acts of God.
  • Wheel alignment, wheel balancing and suspension components;
  • Brake lining and clutch components;
  • Spark plugs, wiper blades, pollen filters, light bulbs, tyres and batteries;
  • Paint, trim and other appearance items.

For more information please refer to the “Maintenance and Service” section in the Owner’s Manual as well as the Maintenance Schedule in the Warranty and Service Handbook.

8. What is the due date for each service and when should services be carried out?

The recommended service intervals specified in the vehicle’s Warranty and Service Handbook are for the earlier of a given distance or period of time. All new Subaru vehicles (except BRZ) should be serviced every 6 months or 12,500 kilometres, whichever occurs first. If you don’t drive far enough to cover the distance between recommended time-based service intervals your vehicle should still be serviced according to the time period shown in the schedule in the Warranty and Service Handbook. Conversely, if you travel the distance between recommended kilometre based service intervals in a period shorter than the recommended time based intervals, your vehicle should still be serviced according to the recommended kilometre based intervals shown in the vehicle’s Warranty and Service Handbook.

You may claim each service under the Capped Price Servicing Program within a nominated number of months or kilometres of the due date for service (for “due date for each service” see the table below). Please note that when the service claim period expires, the next service period will then be available.

                      

Note: Up to a total of six (6) scheduled services may be claimed (not counting the 1 month Health Check & Chat and 3 month/5,000km interim service on 6 cylinder models). No claims are permitted beyond 39 months/78,000kms (which ever occurs first).

It is important to note that if you miss any standard scheduled service, additional work may be identified at the next scheduled service interval which is not included in the Capped Price for the subsequent service.

9. Where can Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program be carried out?

Servicing under the Subaru Capped Price Service Program can only be redeemed at participating authorised Subaru Service Centres within Australia.  Find your closest participating authorised Subaru Service Centre or contact Subaru Australia Customer Relations on 1800 22 66 43.

You must present your Warranty and Service Handbook at the time of service to redeem a service under this Capped Price Servicing Program. 

10. Transfer of Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program.

The Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program runs with the vehicle and is applicable on all Eligible Vehicle’s regardless of owner unless one of the exclusions set out in section 12 below applies.

11. No credit, refunds or other consideration.

No credit, refund or other consideration is payable to an owner or any other person in respect of an Eligible Vehicle for any services under the Capped Price Servicing Program which are not claimed specifically in accordance with these Capped Price Servicing Program Terms and Conditions. 

12. Exclusions.

Government, Rental, Fleet and Not For Profit vehicles are not eligible to receive the benefits under the Subaru 3 Year/75,000 Kilometre Capped Price Servicing Program and additional exclusions may apply.

13. BRZ

Subaru BRZ’s purchased on or after 1 July 2014 are covered by the Subaru BRZ 3 Year/60,000 Kilometre Capped Price Servicing Program, the terms and conditions of which can be found on our website.