Subaru Launches Home Delivery and Free Pick-Up/Drop-Off for Service

Wed, 06/05/2020

Subaru Australia has launched two new “do” initiatives: home delivery of new Subaru vehicles and complimentary collection and drop-off for vehicle servicing.

Home delivery is available to customers who purchased their Subaru online or instore. Subaru pioneered the buy online experience with the successful launch of BRZ in 2012, where the car initially sold-out after just three hours of going “live” on the web. In early 2017, the entire Subaru range was made available to buy online.

During the home delivery process, the transaction is completely contactless and adheres to a high level of hygiene and sanitisation standards.

For customers wishing to take delivery instore, a contactless process, in line with the same high levels of hygiene and sanitisation standards, is facilitated at the dealership. 

Subaru’s service customers can arrange to have their vehicle collected from home, serviced and then returned, completely contactless and again adhering to the same high levels of hygiene and sanitisation.

Home delivery and complimentary vehicle collection and drop-off for service are available through participating Subaru retailers.

The latest Subaru ‘do’ initiatives respond to changing consumer needs and wants as a result of the current climate and COVID-19 impacts.

The health and safety of every member of the Subaru family – customers, local communities, dealership staff and employees; and their respective families – is Subaru’s number one priority and it is in this spirit that these initiatives have been developed.

Subaru Australia Managing Director, Colin Christie, said: “The Subaru ‘do’ philosophy places the customer at the heart of our business and aims to remove obstacles in the path to purchase and the ownership journey.

“While the vast majority of our dealerships remain open nationwide, continuing to serve our customers’ sales and service needs in store, we recognise some customers are seeking alternate ways to interact with our brand, given the current climate. 

“For those customers that still want to transact with us and have the peace-of-mind of being able to complete the process entirely contactless, they have the option to, and that variety and availability of choice for our customers is what Subaru ‘do’ is all about.”

To buy a Subaru online, please visit: Buy Subaru Online

To discuss complimentary vehicle collection and drop-off for your service, please speak to your local Subaru retailer.

Across Australia, Subaru retailers are offering a variety of solutions to continue serving customers, including virtual showroom appointments, mobile test drives, software and firmware updates for applicable Harman head units remotely over WiFi; and contactless solutions across the path to purchase and the ownership journey.

For more information about Subaru’s response to COVID-19, please visit COVID-19 Response

Subaru is dedicated to providing customers with a variety of options when it comes to interacting with our brand, through Subaru “do” initiatives including shopping centre sales and service sites, mobile test drives, mobile service vans, build and buy online; and now home delivery and vehicle collection and drop-off for service.