Subaru Caps It All

Mon, 30/06/2014

Subaru will introduce a Capped Price Servicing program across its entire new car range from July 1.
 
Underlining Subaru’s All 4 the Driver customer commitment, the program will apply to vehicles throughout their lifetime – not just the three-year warranty period.
 
In good news for existing Subaru owners, the program will also be retrospective, covering Subaru vehicles back to Model Year 2006.
 
Subaru Australia Managing Director, Nick Senior, said: “This program gives customers peace-of-mind throughout their ownership.
 
“It’s not limited to a few models, it extends way beyond the warranty period and it’s available to customers going back to Model Year 2006.
 
“Subaru has long been renowned for reliability, durability and retained value and our Capped Price Servicing program is clear proof that we have every faith in the long-term integrity of our products.”
 
Mr Senior said the initiative shows Subaru’s proactivity in taking positive customer experiences to a new level.
 
He added: “This program is designed to give customers transparency around scheduled service costs.
 
“It means they can make better, informed choices on how they service their Subarus.
 
“Basically, Capped Price Servicing sets the maximum price participating Subaru Retailers will charge for each standard Scheduled Service, on applicable Subaru vehicles.”
 
He said the vital lifetime commitment means customers will always have the comfort of being able to identify the maximum amount that they will pay for their next scheduled service. 
 
“While the Capped Prices are subject to change, customers have the peace-of-mind of knowing that if they bring their vehicle to a participating authorised Subaru Service Centre, they will not be charged more than the current published Capped Price for the specific service interval.”
 
Terms and conditions will be transparently available, including online at subaru.com.au, or via Subaru’s customer relations department and service centres.
 
The Capped Prices will include all items required as part of the standard scheduled service, as set out in the Maintenance Schedule of Subaru’s Warranty and Service Handbooks.
 
These include labour, genuine parts, factory specified oils and fluids, and even the environmental levy and supplies charge, which includes items such as oil and waste recycling.
 
Mr Senior added: “Many other car companies exclude some of these items from their Capped Price for the standard scheduled service.
 
“So when considering these programs, be sure that you are comparing ‘apples with apples."
 
Within the first month of ownership, customers can also access a free one-month “Health Check and Chat”. It allows Subaru’s factory-trained technicians to provide quick vehicle checks and for a Service Adviser to answer questions.