Subaru has been part of Australian family life since 1973, helping Australians navigate their path, no matter how rough the road.
The challenges we are currently facing as a country, community and as individuals are no exception.
The health and safety of every member of the Subaru family – customers, local communities, dealership staff and employees; and their respective families – is our number one priority.
While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their operations in accordance with Government restrictions or business requirements. To check the opening hours of your local Subaru retailer, please visit Find a Dealer.
Our commitment to you during this challenging time is that we will continue to be here for you. We may not always be able to operate in the normal manner, but we will continue to remain available both online and through our contact centre. Our Customer Relations Team is here to support you and can be contacted on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST) or email at feedback@subaru.com.au.
From our Subaru family to yours, our thoughts are with you during these uncertain times.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your upcoming service booking has been impacted, your Subaru retailer should have been in contact with you to discuss an alternate site to undertake your service. If this has not happened, please contact our Customer Relations Team on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST) or on email at feedback@subaru.com.au and they can redirect you to an open service site. If there is no change to your service booking your Subaru service centre will be expecting you at the time booked.
A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your upcoming Takata replacement booking has been impacted, your Subaru retailer should have been in contact with you to discuss alternative arrangements for your Takata replacement. If this has not happened, please contact our Customer Relations Team on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST) or on email at feedback@subaru.com.au and they can redirect you to an open service site.
A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your upcoming recall booking has been impacted, your Subaru retailer should have been in contact with you to discuss an alternate site to undertake your recall work. If this has not happened, please contact our Customer Relations Team on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST) or on email at feedback@subaru.com.au and they can redirect you to an open service site.
A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your repair work booking has been impacted, your Subaru retailer should have been in contact with you to discuss your individual situation. If this has not happened, please contact our Customer Relations Team on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST) or on email at feedback@subaru.com.au.
A: Yes, Roadside Assist is still available for those vehicles with a valid policy. However, the State Motoring Clubs & Assist Australia have amended their process to ensure the safety of our customers and their staff due to COVID-19.
They will be asking customers a series of health-related questions for all roadside related calls as per below.
The expectation is that if the customer answers in the affirmative, social distancing approaches can be put in place to satisfy both the customers’ needs and the well-being of all attending staff. For example, plans for unattended or distanced vehicle pick up in the event of a tow requirement. For more information contact your local State Motoring Club.
A: In most instances relating to a vehicle being involved in an accident, the damaged vehicle would be towed to either the customer’s preferred collision repairer or you can tow it to a Subaru certified collision repairer and not to a Subaru dealership. In the event of an accident, call Subaru Accident Assist Hotline on 1800 737 179 which is open 24 hours a day, 7 days a week.
A: The majority of our dealerships across Australia are currently open and continuing to serve our customers, including their servicing requirements. If a service centre is open for servicing, and the defect of the vehicle is directly linked with the service being delayed due to COVID-19, then the warranty may be void. Obviously, regardless of whether your warranty is voided or not, your rights under the Australian Consumer Law will remain unaffected. If you would like to discuss your individual situation, please contact our Customer Relations Team on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST) or on email at feedback@subaru.com.au.
A: Under the Terms & Conditions of the Service Plan Program refunds are generally not available, however, on a case by case basis, if the time based or kilometre-based criteria has lapsed due to COVID-19, Subaru Australia will review to determine if an expired service under the Service Plan can still be claimed. If you would like to discuss your individual situation, please contact our Customer Relations Team on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST) or on email at feedback@subaru.com.au.
