Subaru Technical Advisor

Subaru Technical Advisor

POSITION OVERVIEW

Reporting to the Technical Team Leader, the Subaru Technical Advisor is required to work effectively within a team environment, supporting the needs of the Subaru Engineering and Technical Department, Service, CRT, Retail network and SBR Japan.

KEY RESPONSIBILITIES:

Assist Subaru Technicians (including Master Tech Hotline) and Aftersales Mangers to diagnose and rectify product related issues:

  • Utilise Field Product Report System (FPRS) to follow through on  issues and successfully arrive at a  resolution.
  • Monitoring the FPRS report to identify trend and product issues – daily, weekly and monthly reports.
  • Coach and mentor the technicians when notice trends in issues being reported so they do not re-occur

Communication, recording and flagging of product issues to warranty department:

  • Installation of test PAK files, PP cars retrofit work and parts and accessory support in ordering and evaluation.

Provide technical, testing support to Engineering and Technical Department, Services, CRT and to visiting SBR engineers as required:

  • Provide assistance to the Aftersales Managers with advice and/or practical assistance in the resolution of customer concerns
  • Provide assistance and Technical advise to CRT team, Retail network technician.
  • Monitor and provide full support for faster resolution of product related matters.

EXPERIENCE REQUIRED:

  • 3 to 5 years Technical Experience in Distribution and/or in a Workshop
  • Be technically competent in all areas of the modern Subaru vehicle including electronics and diagnostics.
  • Have experienced reasonable exposure to the operations of vehicle service departments within a dealership environment or similar.
  • Automotive technical trade qualification
  • Senior or Advanced or Master Subaru Technician qualification
  • A full NSW drivers licence

KEY COMPETENCIES:

  • Superior communication skills – verbal & written
  • Display a high level of professionalism and ability to work autonomously
  • Skilled in managing & driving results
  • Ability to operate in a changing environment
  • Customer Centricity
  • Competency with Microsoft Office software
  • Exceptional organisational, planning, time management and execution skills

If you would like to drive your career forward in style, please send you cv to recruitment@subaru.com.au